shipping
DOMESTIC SHIPPING-USA
|
SERVICE |
ESTIMATED DELIVERY TIME |
COST |
|
Domestic Standard shipping/USPS First Class Mail |
3-5 business days |
FREE |
|
Domestic 2nd Day |
2 business days |
$20 |
|
Domestic Overnight |
1 business day |
$40 |
*Orders must be received Monday-Friday by 12PM PST to qualify for 2nd Day or Overnight. Orders received after 12PM PST will be processed the next business day. 2nd Day and Overnight shipments will require a signature. Expedited shipping may not be available to all addresses. Packages are not delivered on weekend and holidays. Saturday deliveries for all shipping options (including 2nd Day or Overnight) are subject to extra cost and may be only available in certain locations. Please email us at care@shoplerumi.com to request. Sunday delivery is not available.
INTERNATIONAL SHIPPING
|
SERVICE |
ESTIMATED DELIVERY TIME |
COST |
|
International shipping |
10-20 days |
$40 |
*International shipping charges may be adjusted according to the weight and/or the destination of your shipment. Delivery times are just an estimate and lèRumi is not responsible for delays by customs or the carrier. The recipient of the package is responsible for all duties/taxes. These fees are not included in the price or shipping/handling charges on our website. We have no control over these charges and cannot predict what they may be. It is strongly recommended to check with your local agency for an estimate of these fees prior to placing the order. Custom policies will vary from country to country. Refusal of Delivery on International Package: if the recipient refuses an international order, the package will be abandoned at the border. Because the package will not be received back by us, you will not be refunded for your purchase. Please review international orders very carefully to ensure that you have selected the correct color and size and are willing to accept the duties/taxes and brokerage fees, as we cannot cancel an order once it has been placed.
TRACK YOUR ORDER
We will be able to send you a tracking number once your order has been accepted and your package has been shipped out from our warehouse. Please allow 1-2 business days for your tracking to appear online.
PROCESSING TIME
Overnight Shipping and 2nd Day Shipping: orders received before 12PM PST on Monday – Friday will be processed the same day.
Orders received after 12PM will be processed the next business day. All other orders will be processed in 1-2 business days.
*Please note:
-For orders received on Friday-Sunday, processing times begin on Monday.
-Please allow 1-2 extra processing days during holiday season.
-Orders with pre-sale items will ship once items are available.
-Some orders may require credit card or address verification and may result in additional processing time.
CHANGES/CANCELLATIONS
To change or cancel your order, please email care@shoplerumi.com and let us know your order number and reason for canceling or your changes.
Changes and cancellations can only be made if the order has not been processed.
UNAVAILABLE ITEMS
Rumi will contact you with a follow-up email if the product you have purchased is not available at time of order processing and you will be refunded. Some items are not guaranteed in stock due to orders being filled from various locations.
*Please note that Rumi is not held responsible for delivery times, all times are indications as given by the shipping carrier and are not guaranteed. Statements or representations made regarding delivery times are dependent on third party service providers and Rumi will not be held accountable for any delays. Orders that are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
RETURNS
If you are not completely satisfied with your purchase, full-priced items may be returned for a full refund within 30 days of delivery date. To return, please email us at care@shoplerumi.com
with your order number and reason for return. We will send you a shipping label for FREE SHIPPING RETURNS on all domestic orders.
A FEW THINGS TO NOTE…
We do not offer returns for sale items unless the garment is faulty. If this occurs, please contact our care team at care@shoplerumi.com
.Please allow 7-10 business days for the return to be processed and 1-2 days following processing for the amount to appear in your bank account.
We do not offer exchanges currently. If you are you are not satisfied with your purchase, please return your item and re-order your new must-have Rumi piece.
*Any returned items that have been worn, damaged, washed or altered from their original condition, or items without their original attached will not be refunded and will be returned to the customer
*ALL SALE ITEMS ARE FINAL SALE.